Reporter: Stuart Littleford
FourNet becomes the only partner in the UK to earn the top tier accreditation
Digital transformation and customer experience experts, FourNet, have been awarded Platinum Status by NICE, one of the world’s leading CX AI providers.
FourNet is one of just four Solution Providers this year, and the only partner in the UK, to earn the top tier accreditation, which is part of NICE’s Partner Programme.
Globally, only 14 companies across all partner types have reached NICE Platinum Status this year.
“Being a Platinum Partner brings with it a range of positive benefits for both our companies. We look forward to continuing to grow together, and to benefit our customers as a result.”
Last year, FourNet was awarded NICE Customer Experience Partner of the Year.
“Our partnership with FourNet is a great example of what it means to partner for success. Working with FourNet to deliver best in class solutions brings benefits for both of our customer bases,” said Darren Rushworth, President, NICE International.
“We are thrilled to be able to award them with Platinum Partner status, which is a significant milestone.”
Both businesses have recently been engaged in a customer experience project for UK dementia charity, Alzheimer’s Society, which is expected to transform the organisation’s dementia support services and fundraising capabilities.
“Achieving Platinum Status is a very strong indication of the incredibly important working partnership FourNet has with NICE,” said Richard Pennington, FourNet CEO.
The contact centre solution has been tailor-made to ensure best-in-class support for people living with dementia, with key input to the design from people with lived experience through Dementia Voice, Alzheimer Society specialists and their Dementia Friends programme.
Award-winning FourNet is one of the fastest growing privately owned technology companies in the UK, providing communications, cloud, contact centre, managed service and secure infrastructure solutions to a broad range of enterprise and public sector organisations.
With offices in Manchester and Derby, FourNet works with some of the most critical and secure organisations in the UK, including more than 30 UK Government departments and agencies, as well as emergency services and local authorities.
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