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More than thirty years of earning my living from trying to help people forge better relationships with their customers has convinced me that if we’re to get better at dealing with customers in our professional lives, we need to improve how we communicate with and relate to people in all areas of our lives. Continue reading What customer-centricity really means and why it matters so much
Procurement specialist xynergie has called for Government savings announced in the Spending Review [Oct 20th 2010] to be achieved through improving procurement efficiencies, rather than by cutting frontline services. Continue reading Government Must Look to Procurement to Avoid Frontline Cuts
London, 18 Oct 2010 – Britain has published it’s National Security Strategy (NSS) which aims to inform thinking and drive policy over coming years. The document categorises threats faced by the nation in tiers highlighting the level of severity, outlines actions to be taken to mitigate such threats and formed the background to the Strategic Defence Review (SDR). Continue reading National security strategy emphasises need for coordinated approach to counter-terrorism
You’re out in the street and someone takes your photo without asking. What can you do? And do you have any control over what they do with that image? Continue reading Having your photo taken – is it right up your street?
The cost-saving consultancy, who manage the supply of agency workers to several leading care organisations, rebuked the claims made by the Tories, suggesting that temporary workers were crucial during 2009 to keep services running. Continue reading NHS spending on temporary workers far from wasteful' – de Poel
The public perception is that out-of-hours healthcare is provided to the same standard as daytime GP services. Out-of-hours care is often delivered by private companies that do not have to adhere to the same standards of training, competence, scrutiny and risk management as NHS organisations. Arif Ahmed, co-founder and Director of ikonami, examines why private providers have become so prevalent and reveals potential strategies to improve standards of care and to bridge the patient care gap. Continue reading Raising standards in out-of-hours healthcare
Long term substance misuse, ie drugs and alcohol, is not a new problem in the UK, but it is an escalating one. The National Addiction Centre recently claimed that more than three million British children now live in households where at least one of the parents is a binge drinker and one million are living with at least one parent who abuses drugs. Continue reading Hair Tests
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