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More than thirty years of earning my living from trying to help people forge better relationships with their customers has convinced me that if we’re to get better at dealing with customers in our professional lives, we need to improve how we communicate with and relate to people in all areas of our lives. Continue reading What customer-centricity really means and why it matters so much
Take great care when issuing a comment, or making a statement, if legal proceedings are involved. You could interfere with the course of justice, or prejudice a trial. Continue reading Contempt of Court law prevents 'trial by media'… but what does that really mean?
Inspector Tracy Day of Bedfordshire Police has won two competitions in the Bluelight Horse of the Year Show held at Aintree Racecourse over 23rd July 25th July. Continue reading Police Rider Wins At Bluelight Horse of the Year
Dr John Philpott, Chief Economic Adviser at the Chartered Institute of Personnel and Development (CIPD) predicts that the coalition government’s deficit reduction measures will stall any recovery in the UK jobs market later this year, result in a post-recession peak in unemployment close to 3 million, and slow any subsequent return to low unemployment. Continue reading Deficit reduction measures will raise UK unemployment close to 3 million by 2012
There has never been a time when leaders, managers and businesspeople have not sought and obtained advice from external experts. Modern capitalism and the development of a welfare state increased this requirement for additional support. Continue reading The value of consulting
POLICE Authority volunteers have jumped in the saddle of a scheme aimed at ensuring police force dogs and horses don’t get a woof ride. Greater Manchester Police Authority’s Animal Welfare Visiting Scheme was trotted out earlier this month (Dec 7). Continue reading Animal Loving Authority
Dr Alex Horne, medical director at North East London NHS Foundation Trust examines why high quality business intelligence is critical to meeting the unique set of challenges being faced by Mental Health Trusts and to creating future clinical leaders Continue reading Intelligent Clinical Leadership in Mental Health
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