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FINAL GPSJ Summer edition 2024 ONLINE VERSION.2pdf

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A Digital Transformation Journey with Futr AI – Newham Council Parking Customer Service Team

Newham Borough Council is a vibrant Council bordering the City of London, most of its residents are from ethnic minority backgrounds and cumulatively speak more than 100 languages. Newham’s leadership team is constantly looking for ways to provide the best for its citizens. Introducing intelligent chatbots to its parking customer service offering is an important

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